Unlimited agent seats on every plan. Never a per person fee.
Help desk meets project management. One tool, one bill, one place to look.
Kestry is the shared inbox and help desk for people running more than one thing. Email, live chat and client messages in one queue, with the delivery work attached to the conversation that started it. It runs my own support now, and it replaced a subscription I had paid for years.
14 days free, cancel any time. From £19 a month.
// why this exists
The moment something you run gets real users, support turns up in your personal inbox mixed in with everything else. You miss one. You reply from the wrong address. And if you have a few things on the go, you have no idea which needs you today.
For years my own support ran on Help Scout, around $55 a month. It was fine. But support lived in one place, my projects in another, and every new brand meant another tool and another bill. So I built the thing I actually wanted. Kestry puts email, live chat and client messages in one queue, replies go out from your own domain, and each brand keeps its own name, logo and help centre.
Invoice query
Acme Ltd
Login not working
Globex
New site brief
Steel Core
// the problem
A shared inbox fixes the answering. It does nothing about what happens next: the work goes into a second tool, the client emails to ask how it is going, and nobody can say what any of it cost you.
Give every product or client account its own name, logo, sending address and help centre. They all land in one queue you work from, so there is no switching and no separate logins.
Turn a request into a task on a real project, and let the client watch it move in their own portal instead of emailing to ask how it is going.
The time you already log becomes cost to serve, per client and per project. The number most people only discover at year end.
// a closer look
Turn a ticket into a task on a real project without retyping it, and the two stay linked. Boards, milestones, due dates, subtasks and time tracking, in the same tool as the inbox.
To do
Migrate DNS records
Due Fri
In progress
Rebuild checkout page
from ticket #1042
Copy review
2h logged
Done
Brand kit handover
3h logged
Kestry drafts in your voice from your knowledge base, summarises long threads and suggests a priority. Bring your own key and it is free to run.
Hi Sarah, thanks for flagging this. Your invoice for March was issued on the 3rd and is attached again here.
I have also switched your billing contact to accounts@acme.com so future invoices land in the right place.
One script tag. Chats land in the same queue, and outside your hours it quietly becomes a message form so nobody is left typing into a void.
Acme Support
Online now, replies in minutes
Hi, is my order still coming?
It shipped this morning. Tracking is on its way to you now.
Every product gets its own help centre, on its own address, in its own branding - deflecting the next twenty people who were about to email you.
Acme Help Centre
Getting started
4 articles
Billing and invoices
4 articles
Shipping times
4 articles
Returns
4 articles
and also included
// where you fit
You built the thing, it has users, and their emails arrive in the same inbox as your bank statements.
Two or three people answering, and things fall between you or get answered twice.
Several clients, each expecting to feel like the only one, and the work never stops at the reply.
// what it costs
Every plan has unlimited agent seats. You pay for brands, inboxes and how much you send, so growing the team never costs more. 14 days free, cancel any time.
Solo
£19/month
One product, one person, everything you need to answer properly.
Start 14-day trialTeam
£49/month
Several brands, a team around you, and the delivery work attached.
Start 14-day trialEverything in Solo, plus
Scale
£99/month
Unlimited brands, your own sending domains, priority support.
Start 14-day trialEverything in Team, plus
How the sending works
The one part of a help desk that costs real money to run is email sending, so here is exactly how it works, no surprises.
From 2,000 sends a month
Included in every plan, rising to 50,000 on Scale. Enough for most small businesses running their whole support through it.
Going over never blocks a reply
You get a warning as you approach the limit, and Kestry keeps sending either way. Nothing stops working halfway through a conversation with your customer.
Extra sends are separate
Anything past the allowance is 1p a send, and never comes out of your AI credit. The two are kept apart so topping up for one cannot quietly drain the other.
// how you get set up
Here is what actually happens, in order, from signing up to sending from your own domain.
Create your account
Your own login, free for 14 days. Nothing to install, and you can look around properly before you decide.
Add your first brand and inbox
Name it, give it a logo and a sending address. This part really is a couple of minutes, and you can start working from a Kestry address straight away.
Point your email at it
To send from your own domain you add a few DNS records. Kestry shows you exactly which ones, checks them for you, and sends a test message round the loop so you can see it working rather than hoping.
Bring the rest across when you are ready
Help centre, live chat, projects, your team. There is no big-bang migration: the queue works from the first inbox, and everything else can follow whenever it suits you.
// who built this
Toni Martin
Founder, Ascendz Digital
Nearly ten years inside the systems and support of businesses from early startups to six-figure launches. I have handled more support tickets across more platforms than I care to count, so I knew exactly what I wanted a help desk to do.
Kestry is the tool I built for myself and now run my own support on, every day, across my brands. It cancelled my Help Scout subscription. That is the only endorsement I can honestly give it, and it is the one that matters most.
// questions
A shared inbox and help desk for people running more than one thing, with project management attached - so the reply and the work that follows it live in the same place.
Kestry is live and runs my own support across my brands, every day. Shared inbox, live chat, help centres, client portals, AI draft replies, workflows and reporting are all in there. It is a real, working product, not a demo, and it is still growing.
No, and that is deliberate. Every plan has unlimited agent seats. You pay for what you run - brands, inboxes and how much you send - so bringing somebody in to help never costs you more.
Your replies keep sending. Nothing is blocked, ever - stopping a support reply halfway through a conversation with your customer is not something Kestry will do to you. You are warned as you approach the limit, and anything past it is 1p a send, kept separate from your AI credit so topping up for one never drains the other.
Yes, and most people should. You add a few DNS records so replies go out from your own address with your own authentication. Until that is verified Kestry sends from a shared address with your brand name on it, so nothing is broken while you wait for DNS.
Bring your own Anthropic or OpenAI key and it is free of any Kestry charge. If you would rather not manage a key, use the managed option and it is metered per use from a credit balance, with every plan including some to start with.
Yes. Every plan starts with a 14-day free trial, and you can cancel any time. If you stop paying, Kestry goes read-only rather than locking you out: every conversation, project and article stays readable, and you can still export it.
Any time, from Settings. Plans are priced on brands, inboxes and sending, so the question is usually just how much you are running this month.